Privacy Policy

How we protect and handle your personal information

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This may include your name, email address, phone number, payment information, and travel preferences.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and events.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us at +91 83413 41186 or through our contact form.

DriveIt Luxury Terms and Conditions (India)

By booking with DriveIt Luxury, you agree to these Terms and Conditions governing our chauffeur-driven and self-drive luxury car rentals. Vehicles are provided as-is; colors, models, and features may vary. Unavailable vehicles will be replaced with comparable alternatives, subject to availability.

Chauffeur-Driven Cars

Eligibility

  • Minimum age: 18. Minors under 18 must be accompanied by an adult.

Booking Process

  • Book via app/website, selecting journey and vehicle type.
  • Customer pays tolls, taxes, parking fees, and any vehicle damages.
  • Distance/time calculated garage-to-garage.
  • Airport transfers are separate; confirm availability.

Customer Responsibilities

  • Chauffeurs adhere to RTO regulations for speed, routes, and driving.
  • Prohibited: Influencing reckless driving, abusing chauffeurs, or overloading passengers (trip cancelled without refund).
  • Chauffeurs may deny boarding for hazards (e.g., alcohol, illegal items, etc.); trip may end without notice.
  • Any illegal activities, money laundering, and items (firearms, drugs, etc.) terminate trip.
  • Maximum: 12 hours or 300 km daily, whichever comes first.
  • Treat chauffeurs respectfully; violations may lead to legal action.
  • Contact: care@driveitluxury.com or +91-83413 41186

Vehicle Replacement

Provided within city limits for mechanical issues, subject to availability. No outstation replacements; full rental charged.

Indemnity

  • User releases DriveIt Luxury from liability for property loss/damage.
  • User indemnifies DriveIt Luxury against losses, damages, accidents, or injuries from vehicle use or negligence.
  • User liable for Motor Vehicles Act, 1988 violations, including penalties, accidents, or third-party claims.

Disclaimer

  • Services used at user’s risk; no warranties on condition or fitness.
  • DriveIt Luxury not liable for losses from service use or failure.
  • Vehicle colors and variants may vary.

Self-Drive Cars

Eligibility

  • Minimum age: 25+; valid driving license for 5+ years.

Booking Process

  • Submit DL/Aadhaar (Indian) or International Permit/Passport (Foreign) pre-booking; and at vehicle receiving submit all original docs.
  • Booker liable for third-party drivers; breach voids claims.
  • Delivery/pickup by DriveIt Luxury (chargeable from deposit).
  • Pricing based on agreed destination; changes may affect costs.
  • Daily limit: 100 km; extra km charged.
  • Security deposit varies; refunds in 15-30 days post-evaluation, extendable for damages or disputes.

Customer Responsibilities

  • Inspect vehicle at delivery; no later complaints.
  • Bumper-to-bumper insurance valid only for extreme damages/total loss; rental will be charged till insurance debited and repair time taken; damages deducted from deposit, excess billed.
  • Speed limit: 100 km/h; Rs. 1500 penalty per violation.
  • No alcohol/smoking; cleaning fees apply.
  • Customer pays taxes, tolls, violations, fuel (full-to-full or same return as given).
  • Cover damage/downtime costs.
  • Provide parking address; no street parking (GPS-monitored; penalties apply).
  • No abandoning vehicles without approval; deposit forfeiture possible.
  • Prohibited: Pets, damaging goods, illegal items, overloading, commercial use, or racing, etc.
  • Wrong fueling: Customer covers costs, including demurrage.
  • I am taking the vehicle start running condition and will return same start running condition.
  • In security I am submitting my passport + Deposit + cheques and other proofs required.
  • Services limited to specified areas; unauthorized travel at user’s risk with penalties starting from Rs.50,000/- and deposit not refundable.

Tyre Damage

  • Repair/replacement costs from deposit; inspection upon return with photos.
  • Pre-journey inspection advised; avoid rough terrain.

Vehicle Replacement

City-limits only for mechanical issues; no outstation replacement, full charge applies.

Indemnity

As per chauffeur section.

Disclaimer

As per chauffeur section.

General Terms

Eligibility

  • 18+; minors with adults. Self-drive per specific terms.

Booking Process

  • Issued to booker; misuse by others cancels trip without refund.
  • DriveIt Luxury may refuse bookings without explanation.
  • Booker responsible for vehicle condition.
  • Technical errors may lead to cancellations with partial refund (depends on discussion).

Cancellations

  • Confirm prior 4 days before booking day 50% refund; 7 days before booking 60%.
  • No gateway fee refunds.

Customer Responsibilities

  • Chauffeurs vaccinated/trained.
  • Vehicles as-is; model preferences subject to availability.
  • Recall for safety/breaches; refunds evaluated.
  • Liable for illegal use or traffic violations.

Vehicle Replacement

As per chauffeur section.

Indemnity

As per chauffeur section.

Geo-Fencing Technology

  • Location data collected for safety/optimization.
  • Comply with designated zones; no tampering.
  • DriveIt Luxury not liable for data inaccuracies.

Pricing Disclaimer

  • Pricing errors may lead to booking cancellations.
  • DriveIt Luxury reserves the right to review and cancel mispriced bookings.

Disclaimer

  • Services used at user’s risk; no warranties.
  • Only booker should drive in self-drive service; if not, penalty applies.
  • DriveIt Luxury not liable for losses from service use or failure.

Note: Terms updated regularly; latest apply. Contact care@driveitluxury.com.